Returns and refunds

Return window

You can request a return within 7 days of delivery from your order history. Items must be unused and in their original condition.

Items that cannot be returned

• Personalised or custom-made items, unless they arrive damaged or not as described
• Perishable goods and personal care products once opened

Damaged or incorrect items

Please report damage within 48 hours of delivery with photographs of the parcel and the item.

Refunds

Approved refunds are returned to your original payment method. Banks usually take 5–7 working days to show the credit after we process it.